FAQ

Frequently Asked Questions (FAQ)

1. What materials do you use for your organic kids' clothing?
We use 100% organic cotton and other eco-friendly materials that are gentle on your child's sensitive skin and safe for the environment.

2. Are your clothes certified organic?
Yes! All our products are certified organic by GOTS (Global Organic Textile Standard)], ensuring they meet strict environmental and social standards.

3. How should I care for the organic cotton clothing?
To keep your organic cotton clothing looking great, we recommend washing in cold water with mild detergent and tumble drying on low. Avoid bleach and harsh chemicals.

4. What sizes do you offer?
We offer a range of sizes from newborn to age 10. Please refer to our size chart for specific measurements.

5. Can I return or exchange items?
Yes! We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging. Please visit our Returns page for more details.

6. Do you offer international shipping?
Yes, we ship to select countries outside of the U.S.]. Shipping rates and times will vary based on your location.

7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping partner’s website.

8. Do you have a loyalty program?
Yes! We love rewarding our customers. Join our loyalty program to earn points on every purchase, which can be redeemed for discounts on future orders. Sign up on our website to learn more.

9. Are your products suitable for sensitive skin?
Absolutely! Our organic clothing is made from soft, breathable materials that are hypoallergenic, making them perfect for children with sensitive skin.

10. How can I contact customer service?
You can reach our customer service team via email at support@pureopia.com or by calling us at 469-769-9621, our costumer service team will be available 9am-5pm CST. We're here to help!