FAQ

 

Frequently Asked Questions (FAQ)

1. What does Pureopia sell?
Pureopia offers thoughtfully selected family products, including small-batch skincare and organic cotton baby clothing. Visit Shop to browse each collection.

2. What is in the Tallow Calendula Rescue Balm?
The balm is made with grass-fed tallow, organic calendula, and organic jojoba oil. See the product page for the complete ingredient list and directions for use.

3. How should I use the balm?
Apply a small amount to clean, dry skin as directed on the product label. Review the full ingredient list before use. If you have concerns about using a product on your child, ask your healthcare professional.

4. Is the balm suitable for babies or sensitive skin?
Our products are made with care, all organic ingredients, no essential oils at all so it is safe for babies and new born and sensitive skin. But every person’s skin is different. Review the full ingredient list and consider testing a small amount on a small area first. Stop use if irritation occurs.

5. Are the clothes GOTS certified?
Yes, all our baby clothings made with GOTS-certified organic cotton.

5. Are the clothes GOTS certified?
Yes! All our products are certified organic by GOTS (Global Organic Textile Standard)], ensuring they meet strict environmental and social standards.

6. How should I care for the organic cotton clothing?
To keep your organic cotton clothing looking great, we recommend washing in cold water with mild detergent and tumble drying on low. Avoid bleach and harsh chemicals.

4. What sizes do you offer?
We offer a range of sizes from newborn to age 6. Please refer to our size chart for specific measurements.

5. Can I return or exchange items?
Yes! We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging. Please visit our Returns page for more details.

5. How much is shipping, and when will my order ship?
Shipping costs and delivery options are shown at checkout. Orders typically ship within 3-5 business days. Free U.S. shipping applies to orders overseas.

6. Do you offer international shipping?
Yes, we ship to select countries outside of the U.S. Shipping rates and times will vary based on your location.

7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping partner’s website.

8. Do you offer rewards?
If you’re enrolled in the Pureopia Rewards program, you can earn points on eligible purchases. See the Rewards page for program details.

9. Are your products suitable for sensitive skin?
Absolutely! Our organic clothing is made from soft, breathable materials that are hypoallergenic, making them perfect for children with sensitive skin.

10. How can I contact customer service?
You can reach our customer service team via email at hello@pureopia.com or by calling us at 469-750-8484, our costumer service team will be available 9am-5pm CST. We're here to help!